Returns & Repairs & Shipping

RETURNS:  We accept returns of all unworn pieces in their original condition  within 7 days of purchase.  Items must be returned in original packaging and in perfect condition.  We are only able to accept returns for pieces that were purchased through our website. 
REPAIRS:  We will repair all items free of charge when accompanied by a sales receipt within 3 months of date of purchase.  A charge for this service will be for the return shipping.  For purchase orders after six months, you will be charged a minimum of $25 for basic repairs plus the cost of return shipping.  We will notify you with an estimate before any repair is started. 

All Elizabeth Moore pieces are handcrafted and slight variations may exist between pieces. Due to the natural qualities of the precious and semi precious stones we use, coloring, texture and inclusions may occur. 

Handmade items are often delicate and should be handled with care.

Please refer to our Jewelry Care Instructions for tips on how to take care of your Elizabeth Moore jewelry.

Please allow 4-5 weeks for repairs.
SHIPPING:  We use Fedex 2 day shipping on all orders and all shipping on orders over $200 is free with free returns.  All in instock items will ship within 2-3 business days.
You will receive an email with a tracking order once your items have been shipped.  In the event of a return or exchange all shipping fees will not be refunded.
If you have any questions about your order or want to inquire about the status of your order please email us at